Description of benefits and details at /guarantees. Receive 20% off next year’s tax preparation if we fail to provide any of the 4 benefits included in our “No Surprise Guarantee” (Upfront Transparent Pricing, Transparent Process, Free Audit Assistance, and Free Midyear Tax Check-In).Windows® is a registered trademark of Microsoft Corporation. TaxAct® is a registered trademark of TaxAct, Inc. TurboTax® and Quicken® are registered trademarks of Intuit, Inc. H&R Block is a registered trademark of HRB Innovations, Inc.Terms and conditions apply see Accurate Calculations Guarantee for details. If the online tax preparation or tax software makes an arithmetic error that results in your payment of a penalty and/or interest to the IRS that you would otherwise not have been required to pay, H&R Block will reimburse you up to a maximum of $10,000.To qualify for the H&R Block Maximum Refund Guarantee, the refund claim must be made during the calendar year in which the return was prepared and the larger refund or smaller tax liability must not be due to incomplete, inaccurate, or inconsistent information supplied by you, positions taken by you, your choice not to claim a deduction or credit, conflicting tax laws, or changes in tax laws after January 1, 2023. If you discover an error in the H&R Block tax preparation software that entitles you to a larger refund (or smaller liability), we will refund the software fees you paid to prepare that return and you may use our software to amend your return at no additional charge.Federal pricing will vary based upon individual taxpayer circumstances and is finalized at the time of filing. Additional fees apply for tax expert support.Additional terms and restrictions apply See Guarantees for complete details. It does not provide for reimbursement of any taxes, penalties, or interest imposed by taxing authorities and does not include legal representation. Free Worry-Free Audit Support is available only for clients who purchase and use H&R Block desktop software solutions to prepare and successfully file their 2022 individual income tax return (federal or state).If you’re on a phone, click the icon in the top left, and you’ll have the option to add it.If you’re on a desktop, this button will be in the top right of your screen.If you’re not using an Online Assist product, you can add it at any time by clicking Add Online Assist:.If you’re already using an Online Assist product, you’re good to go! Just click the chat icon to start a chat with a tax expert, EA, or CPA.Share your screen with them so they can see what you see.Chat and video chat with them whenever you need to - you can also ask them to call you if that’s more convenient.Once you’re using Online Assist, you’ll have unlimited, on-demand help from tax experts, EAs, and CPAs. Online Assist lets you get answers to your tax questions from a real live H&R Block tax pro. You can also add Online Assist for help with your online taxes anytime throughout the process. You’ll review what they’ve changed, approve it, and then your tax pro will sign and file your online return. Within a timeframe of about three days, your tax pro will review your return to make sure everything’s accurate and make sure nothing’s missed – like a credit or deduction you didn’t know you could take. Once you’ve completed your return, you’ll send it to your assigned tax pro. Tax Pro Review is a great option for tax filers who want to prepare their taxes on their own but would also like the added reassurance of an expert. How Tax Pro Review Can Help With Your Online Return An H&R Block tax pro can help you as you prepare your taxes online if you choose Tax Pro Review for your online filing. Your local tax pros, though qualified to help you with your taxes face-to-face, don’t have access to your online account, nor can they see any of the information that you’ve entered as part of the process. Unfortunately, you’re not able to contact your local H&R Block Office for help with your DIY return. Are you using an H&R Block Online product and need help? We can explain the best way to get assistance.
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